Frequently Asked Questions

Browse our curated catalog of verified local showrooms, add your selected pieces to the collection bag, and click "Confirm & Order on WhatsApp". This compiles your items into a structured inquiry and connects you directly with the showroom curator to finalize delivery details and complete your direct showroom transaction.

Maison does not process transaction payments. All secure payments (UPI, credit/debit cards, net banking, or direct bank transfer) are settled directly with the verified showroom vendor of your selected piece during your WhatsApp coordination.

Order modifications or cancellations must be coordinated directly with the verified showroom vendor on the WhatsApp thread established during your purchase enquiry, subject to their specific terms.

Timelines vary by piece and showroom location. Standard in-stock showroom items are typically prepared and dispatched within 3–7 business days. Custom handcrafted or bespoke orders may take 4–8 weeks depending on craftsmanship complexity. Exact timelines will be confirmed by the vendor on WhatsApp.

Maison is a mediator platform and does not charge or handle shipping. All customized regional shipping quotes and logistics are calculated and managed directly by the verified showroom vendor, tailored to your exact neighborhood and building access.

Most of our premier showroom partners offer comprehensive white-glove logistics, which include professional unpacking, room-of-choice placement, and on-site assembly. You can request and finalize these services directly with the showroom curator during WhatsApp coordination.

Since all sales transactions are completed directly with individual verified brick-and-mortar showrooms, return and refund policies are subject to each showroom's specific legal terms. We recommend confirming exchange, return, or warranty details with the vendor curator via WhatsApp before finalizing your direct payment.

Contact the showroom vendor directly via the WhatsApp thread established during your purchase coordination. For any communication mediation or resolution support, the Maison customer care team is fully available to assist.

Restocking and return eligibility policies depend entirely on the specific showroom partner's business terms. Custom-made, bespoke, or altered furniture is generally non-returnable unless structural defects are present.

Yes, all our furniture is handcrafted by skilled artisans using premium materials. Each piece is unique and made with attention to detail.

Yes, many of our vendors offer customization options including size, color, and material. Contact the vendor directly to discuss your requirements.

We use premium materials including solid wood (teak, sheesham, mango), genuine leather, high-quality fabrics, and durable hardware.

Yes, most products come with a 1-year warranty covering manufacturing defects. Extended warranties are available for select items.

You can reach us via WhatsApp at +91 90000 00000, email at hello@luxehome.com, or visit our Contact page for more options.

Yes, we provide maintenance and repair services for furniture purchased through LuxeHome. Contact us for a service quote.