Legal
Privacy Policy
Last updated: May 29, 2026
1. Information We Collect
To facilitate a personalized, high-touch luxury buying experience, we collect basic contact information that you explicitly fill out in our inquiry forms: including your name, active WhatsApp phone number, and delivery city/address.
★ Zero Financial Data Retention
Because Maison is a mediator platform and does not handle payments directly, we never collect, request, or store your credit card details, UPI credentials, or bank information. All financial settlements are performed directly with the verified showroom vendor of your selected piece.
2. How We Share Inquiry Information
Maison does not sell or lease your personal information. Instead, we securely compile your contact details and selected products into a structured inquiry package. This package is passed directly to the verified showroom curator of the pieces you are interested in via the established WhatsApp thread. The showroom vendor uses this information strictly to coordinate customized delivery rates, verify availability, and execute direct billing and logistics.
3. Data Security & Partner Vetting
We maintain strict organizational security to ensure that your collection bag details and addresses are only accessible during the active inquiry session. Maison runs an elite partner vetting process to guarantee that every showroom curator allowed on the platform represents an established, trustworthy physical business in India that respects consumer privacy.
4. Cookies & Analytics
We utilize lightweight tracking cookies to remember your collection bag items, keep catalog filters active during your session, and analyze aggregated platform traffic to improve navigation speeds.
5. Your Data Rights
You retain the absolute right to view, download, or permanently wipe your saved profile details or wishlist history. If you wish to request immediate removal of your metadata from Maison, please contact our mediation privacy officer at privacy@luxehome.com.
6. Contact Information
For legal inquiries or questions regarding Maison's mediation privacy standards, you can contact us at hello@luxehome.com or reach our customer care desk.