Maison Mediator Model
Showroom-Direct Shipping
Maison is a curated luxury furniture mediator directory. We do not provide direct shipping, warehouse logistics, or collect delivery fees. Instead, all transport, shipping quotes, and white-glove handling are settled directly with the verified showroom vendor of each exquisite piece.
WhatsApp Enquiries
Discuss delivery directly with showroom curators
Showroom Direct
Shipped straight from verified master workshops
Maison Verified
Only established brick-and-mortar storefronts
Regional Care
Custom rates based on your precise neighborhood
How Delivery Works
To maintain the utmost product integrity and provide personalized client service, all shipping coordination is handled direct-to-showroom:
1. Select Your Pieces
Add your preferred luxury furniture to your inquiry collection bag.
2. Submit WhatsApp Enquiry
Submit your collection query. This connects you directly with the showroom curator on WhatsApp with your exact product specifications.
3. Customized Shipping Quotation
The vendor showroom will calculate a customized regional shipping rate based on your building layout (floor level, elevator access) and exact neighborhood.
4. Finalization & Direct Payment
All payment terms, delivery timelines, and special packaging preferences are agreed upon directly with the showroom curator.
Estimated Timelines
Because Maison presents pieces from diverse premier showrooms, timelines will vary based on crafting complexity and location:
- • In-Stock Showroom Pieces: Typically prepared and dispatched within 3–7 business days.
- • Made-to-Order & Bespoke Furniture: Crafting schedules range from 4–8 weeks depending on artisan backlogs.
- • Transit Durations: Regional transit times will be finalized directly with the vendor depending on the transport partner selected.
White-Glove Delivery & Installation
Most of our verified showroom partners offer high-touch, white-glove logistics. You can discuss the inclusion of these premium services directly with the showroom curator:
- • Scheduled delivery slots suited to your personal availability.
- • Temperature-controlled and shock-absorbent specialty transit wrapping.
- • Room-of-choice placement and careful alignment.
- • On-site professional assembly and installation by experienced furniture technicians.
- • Full removal and clean-up of all protective crates and packaging materials.
Mediation and Dispute Resolution
While Maison is not a party to the direct sales transaction or delivery agreements, we maintain strict verification standards. We verify that each merchant organisation is an established, high-quality brick-and-mortar storefront. Should you encounter any operational difficulties or communication gaps during your delivery coordination, our team is available to mediate and support resolution.
Need mediation support?
Our customer experience team is here to assist with any showroom communication or general inquiry questions.
Contact Customer Care